When we are particularly challenged, we need a combination of resilience role models, tools strategies and protected timie so that we don’t just bounce back…we bounce HIGHER!
The LiveWELL team is committed to help teammates focus on physical, financial and personal health. Being compassionate to ourselves and others can provide a necessary boost we need to handle our roles at home, work and in life.
Use the following resources or your own personal favorites, to make time to practice emotional/personal well-being. These activities can have a positive impact on your physical and mental health, relationships and job performance.
Have you ever felt emotionally exhausted? Burnout in healthcare is a growing problem that contributes to patient harm & caregiver stress. This exciting new workshop will explore integrative health strategies to improve resilience, increase happiness and wellness, & manage fatigue.
Disclaimer: Carolinas HealthCare System strives to keep its content fair and unbiased. The presenter(s), planning committee, and reviewers have no conflicts of interest or financial gains towards this educational activity. There is no commercial support being used for this course. Carolinas HealthCare System –Nursing Professional Development is an approved provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Make an appointment to experience the benefits of massage. Remember to consider massage for your next teammate appreciation event or recognition. Chair or table massage are available. Some therapists will travel to your location. For more information, call 704-355-8136.
CHS LiveWELL has Massage Therapists available to teammates. Swedish, deep tissue, neuromuscular and sports massage are a few of the modalities offered.
Massage at the Airport Center | Airport Center Massage flyer
Massage at the CMC-Mercy
CMC-Mercy Hospital also offers Massage Therapy. Additional details are available by calling 704-304-5003.
CHS Integrative Health: Acupuncture and Tui Na Massage for CHS Teammates
CHS Integrative Health is a type of care that seeks to address the full range of physical, emotional, mental, social, spiritual and environmental factors that influence a person's health and well-being. It also focuses on prevention — encouraging the development of healthy lifestyle behaviors that benefit each person's unique conditions and circumstances.
Integrative health services are available to teammates and family members:
Read the Acupuncture and Relief of Stress for Health Care Workers article to learn more.
20% discount for teammates. Health Savings Account (HSA) Cards are accepted. No referral needed.
Pet visitation has been clinically proven to help lower blood pressure and reduce pain, anxiety, depression and fatigue in people with a range of health problems. This deliberate interaction with a pet has been scientifically proven to provide a calming – even healing – experience.
Pet Therapy is facility-specific and not available at all facilities. Contact your volunteer coordinator for more information.
CHS believes in integrating peaceful spaces throughout our System to promote healing and alleviate suffering. These spaces are meant to be nurturing and therapeutic, to reduce stress for our patients and teammates. Take time
New! Yoga on the Lawn each Friday
The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more.
Provided on a confidential basis, the EAP counselors offer help when you need it most. For more information check their website or call 704-355-5021.
EAP is a short-term, solutions-focused counseling program. You can use up to six sessions, at no charge, as a pre-paid benefit to all CHS teammates. If you need more than six sessions, an EAP counselor will provide external referrals that can be used for a fee.
Carolina Behavioral Health Alliance, LLC coordinates CHS teammate coverage for mental health and substance abuse services.
CHS Teammate Coverage for Mental Health and Substance Abuse Services
In order to receive benefits for non-emergency care, you must receive advance certification by calling CBHA at 1-800-475-7900 and you must use a CBHA provider. Click here to search for CBHA network providers.
As a provider-owned managed behavioral health organization, CBHA values our provider network as one of our most valuable assets. CBHA is proud of the collaborative relationships we have with our network and CBHA is always open to feedback from our Providers as we strive to improve our policies, programs and processes. CBHA reviews and updates the Provider Manual annually and makes available the updated version on its website every January. CBHA also communicates with our Provider Network via of Provider Newsletter.
Part of our commitment to quality is maintaining a comprehensive network of providers and facilities for our enrollees. Based on the 2008 Provider Satisfaction Survey results, 96% of contracted providers were satisfied with participation on the CBHA provider panel. CBHA maintains a network of over 1400 individual providers and more than 40 facility-based providers throughout North Carolina. With such a complete panel of contracted providers, CBHA expects enrollees to receive outpatient treatment within a travel standard of 30 miles of 30 minutes. The accessibility travel standard for facility-based care is 45 miles or 45 minutes.
The Professional Relations department is responsible for network development, credentialing/re-credentialing, provider orientation, and monitoring provider compliance with CBHA’s policies and procedures. The Professional Relations department is also responsible for conducting site reviews and record audits in some practices to insure compliance with CBHA’s record keeping standards.
Network adequacy is measured against covered lives in each geographic area to determine that sufficient numbers of providers are available to meet the demand for services. Prior to joining the CBHA network, providers must be contracted and credentialed. Credentialing is handled by the CBHA Professional Relations department which performs primary source verification including education, licensure, board certification, malpractice liability coverage, DEA registration (if applicable), and National Practitioner Data Bank reports. After all primary source verification is complete, CBHA’s Behavioral Health Quality Improvement Committee (BQIC), whose membership is comprised of a cross-section of the provider network, is responsible for the final approval for credentialing. Any Provider questions or concerns should be directed to the CBHA Professional Relations Department by calling 1-800-475-7900 or emailing firstname.lastname@example.org.
Mental Health Benefits Information from the Health Plan Summary Plan Document
See Appendix A. Page 72-73